Shipping & Delivery

Delivery Time & Updates
• Standard delivery: 4-7 business days
• Delivery hours: Monday-Friday, 9:00 AM - 5:00 PM (HKT)
• Tracking information will be sent via email upon shipment

International Shipping
• Worldwide delivery via FedEx
• Service availability varies by region
• All prices are exclusive of taxes and duties
• Additional customs duties and taxes may apply for international orders
• The exact amount will be determined by Customs based on the value and type of items

Potential Delays
Delivery times may be extended due to:
• Adverse weather conditions
• High volume periods
• Local customs clearance
• Other unforeseen circumstances

Order Tracking Support
If you haven't received a shipping update within 5 business days, please contact our customer service team: eshop@d-mop.com

Shipping Methods
Country/Region Shipping Costs Delivery Partner Estimated Delivery Time

Hong Kong SAR / Macau SAR
  • Complimentary in-store pickup at D-mop (Causeway Bay)
  • Free delivery for orders over HK$500
  • Standard delivery fee HK$32 for orders under HK$500
 SF Express

3-4 business days

Mainland China

Taiwan
  • Complimentary delivery for orders above HK$1,000
  • Standard delivery fee HK$100 for orders under HK$1,000
    		•  SF Express 4-5 business days

     Japan, South Korea, Singapore,
    Malaysia, Thailand, Philippines, Vietnam
  • Complimentary delivery for orders above HK$1,500
  • Standard delivery fee HK$150 for orders under HK$1,500
    		•  Fedex 4-5 business days

    Australia, Canada,

    New Zealand, United Kingdom, USA,
  • Complimentary delivery for orders above HK$3,000
  • Standard delivery fee HK$300 for orders under HK$3,000
    		• Fedex 6-7 business days

    Europe Group A:

    Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania
  • Complimentary delivery for orders above HK$3,000
  • Standard delivery fee HK$300 for orders under HK$3,000
    		• Fedex 6-7 business days

    Europe Group B:

    All other European countries
  • Complimentary delivery for orders above HK$3,000
  • Standard delivery fee HK$300 for orders under HK$3,000
    		• Fedex 6-7 business days

    International Group A:

    Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Mexico, Saint Lucia, Saudi Arabia, South Africa, United Arab Emirates
  • Complimentary delivery for orders above HK$5,000
  • Standard delivery fee HK$500 for orders under HK$5,000
    		• Fedex 6-7 business days