At D-mop, we strive to make your shopping experience seamless and enjoyable. If you’re not completely satisfied with your purchase, please review our return and refund policy below:
Returns
You can return unused products within 7 days of receipt by contacting our Customer Service team. Please note the following conditions:
Return Conditions
- The item must be in sellable condition, meaning:
- All original tags, certificates, warranties, care instructions, product labeling, authenticity cards, and additional accessories (e.g., extra buttons, hangers, dust bags, and boxes for shoes) must be intact.
- Items must be unused, unworn, unwashed, unaltered, and undamaged.
- A copy of the original invoice must be provided.
- Approved return requests must be completed within 7 days, with the item returned to the designated location. Late returns will not be processed.
Excluded Items
The following items cannot be returned or exchanged for hygiene and safety reasons:
- Bodysuits
- Swimwear
- Socks
- Leggings
- Care products (e.g. thornproof dressing, shoe cleanser)
- Personal care products (e.g., skincare, haircare, body care)
- Face masks
- Items marked "final sale",
- Items that are used, worn, altered, damaged, or missing original tags and packaging.
Defective or Damaged Items
If your item is faulty or damaged upon delivery, contact Customer Service within 7 days of receipt to arrange a return or refund.
Exchanges
- We only accept exchange requests for a different size of the same item. The conditions for exchanges are the same as those listed above for returns.
- Products that have already been exchanged are not eligible for further exchanges or refunds.
Refunds
Once we confirm that your returned item meets the return conditions, a refund will be processed to your original payment method.
- Refunds are processed within 6-9 business days after approval.
- Refunds may take up to 10-15 business days to reflect, depending on your payment method or platform.
- Initial shipping costs, return shipping fees, taxes, and duties are non-refundable.
- If your return does not meet the required conditions, our Customer Service team will contact you. The item will be shipped back to you at your expense.
- The company’s decision regarding the acceptance of returns is final.